Systems and Technology
At City Dispense we pride ourselves on keeping at the cutting edge of technology. Working with our technology partner Lantech we have developed a bespoke Service Call and Engineer Management System that allows us to provide the very best in quality of service and speed of response to our customers.
Our system allows instant, real time access to all service call data. This data is available both in house to our team of call centre staff as well as to our field engineers. The system is fully scalable and can be used to service clients of all sizes and with a diverse variety of needs.
This approach to embracing new technology combined with our many years of experince in the dispense industry has allowed us to offer our clients a service that is second to none.
Our JobControl system is cutting edge, it allows us access to all job related data instantly.
Our clients can access live call data instantly via our 'Client Portal'.
GDPR Compliance
City Monitoring and Inspection Services Ltd t/a City Dispense are committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles. However, we recognise our obligations in updating and expanding this program to meet the demands of the new GDPR and the UK’s Data Protection Bill and have taken measures to ensure our ongoing compliance
We are dedicated to safeguarding the personal information under our remit and have developed a data protection regime that is effective, fit for purpose and demonstrates an understanding of, and appreciation for the new Regulation. In accordance with current regulatory requirements necessary information may be shared with Finance Providers
Please feel free to download and read full our statement of compliance by clicking this link